Our dedicated warehouse team doesn't just handle shipping; they also assemble roof boxes, repair ski poles, and package ski wax. As a result, delivery times may vary slightly.
But don't worry: with Austrian Post AG as our partner, you can expect your #ski and snowboard enthusiast items to arrive at your doorstep within 5 working days.
Please note that we charge a shipping fee of €5.90 per order on shop.skiaustria.at and currently only ship to Austrian delivery addresses. However, we're working hard to expand our shipping area in the future.
If you are dissatisfied with your order and are a consumer, you have 14 days to exercise your right of withdrawal. In this case, the items to be returned should be sent back promptly, but no later than within 14 days from the day of the declaration of withdrawal. Please note that you are responsible for covering the cost of returning the respective items.
Please inform us of the items you are returning during the return process. You can use the return form included in your package for this purpose. Alternatively, you can also use the sample withdrawal form, which you can find here.
Once you return items, the corresponding value of the goods will be credited to the original payment method used. If your credit card has expired, a refund cannot be processed. Please contact your credit card company in such cases.
For canceled items, you will not incur any charges. We only charge your credit card for items that are actually shipped.
In our webshop, you can conveniently and securely make payments using either instant bank transfer (Sofortzahlung) or credit cards (MasterCard and Visa). Your credit card will be charged upon payment completion.
At shop.skiaustria.at, your credit card data is transmitted using the SSL encryption method. This top-notch security measure ensures that your credit card transaction with us is secure.
When you complete your order, we also implement a 3DS authentication, commonly known as 'Verified by VISA' and 'MasterCard Secure Code'. This additional security layer, using special encryption techniques, ensures the highly protected processing of credit card transactions on the internet.
The best part? You don't need any additional software. Whether you're already registered or a new customer, the payment process will automatically redirect you to your bank's page. Simply follow the provided steps there to complete your order.
Yes, when you complete your order, you have multiple payment methods to choose from. Simply click option to modify the payment method you've already selected.